Technical Support Specialist at CM Group, Remote Job $41,000 – $53,000 a year

September 28, 2022

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Start a new career with CM Group while working from home at your convenient time. This remote job opportunity 2022 is open to all qualified candidates.

About The Company:

The CM Group, which boasts world-class technology companies like Campaign Monitor, Deliver, Emma, Liveclicker, and Vuture, is one of the things that makes Sailthru pleased to be a member. Sailthru is the largest sender of personalized email on the planet. But we’re far more than just a cross-channel marketing hub or an email supplier. We’re dedicated to developing genuine ties with our clients rather than merely serving as another vendor. We assist in providing personalized email, mobile messaging, and onsite experiences to billions of customers while collaborating with some of the greatest companies in publishing and ecommerce. Our goal is to become the world’s most reputable and rapidly expanding provider of marketing technology. We have teams working on it all across the world, in places like NYC, San Francisco, London, and New Zealand.

Job Title: Technical Support Specialist
Payment: $41,000 – $53,000 a year
Location: Work from Home Job

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The Role:

The right candidate for the Emma Technical Support Specialist role will be passionate about providing excellent customer service and doing what it takes to help our customers succeed. Our ideal candidate has prior customer service, call center or technical support experience. Technically-savvy is a must. They should also be highly skilled at researching, troubleshooting and solving complex issues. We’re looking for strong team players who love collaboration, welcome feedback and who are quick, eager and confident when learning new things. Because we’re so fond of our customers, it’s also important that we find a person who’s a strong and personable communicator and able to convey personality and helpfulness over the phone and through email.

In This Role You Will:

Learn the ins and outs of the Emma application
Answer customer inquiries by phone and email quickly and efficiently
Manage all customer communications in a timely, accurate and friendly manner
Troubleshoot advanced technical issues
Collaborate with teammates on cases, resources and process improvements

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Perks & Benefits:

Competitive compensation and benefits package
Life, AD&D, Short and Long Term Disability Insurance
401k with company match
Open Time Away
Paid parental leave

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