Customer Success Associate at CM Group, Remote Job $50,000 – $64,000 a year

CM Group

Start a new career with CM Group while working from home at your convenient time. This remote job opportunity 2022 is open to all qualified candidates.

About The Company:

The CM Group, which boasts world-class technology companies like Campaign Monitor, Deliver, Emma, Liveclicker, and Vuture, is one of the things that makes Sailthru pleased to be member.  Sailthru is the largest sender of personalized email on the planetBut we’re far more than just cross-channel marketing hub or an email supplier. We’re dedicated to developing genuine ties with our clients rather than merely serving as another vendor. We assist in providing personalized email, mobile messaging, and onsite experiences to billions of customers while collaborating with some of the greatest companies in publishing and ecommerce. Our goal is to become the world’s most reputable and rapidly expanding provider of marketing technology. We have teams working on it all across the world, in places like NYC, San Francisco, London, and New Zealand.
CM Group Remote Job

Job Title: Customer Success Associate
Payment: $50,000 – $64,000 a year
Location: Work from Home Job

The Role

As a Customer Success Associate, you will work with strategic enterprise clients to drive retention, renewals, adoption, customer satisfaction, and growth as well as support Senior Customer Success Managers on some of our largest accounts. This is a high-profile customer-facing role requiring outstanding relationship management skills and technical acumen. You will work with business leaders to understand their needs and map Sailthru’s solutions and best practices to their goals. At the same time, you will coordinate cross-functional teams to ensure a successful transition from deployment through ongoing account management. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills, along with a proven track record in analytics and comfortable in a fast-paced and data-heavy environment.

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In This Role You Will:

  • Responsible for the management of a portfolio of client accounts and support Senior Customer Success Managers on complex enterprise accounts to foster long-term business relationships
  • Deliver a proactive customer contact strategy to drive renewals, product adoption, training, and revenue growth
  • Increase customer satisfaction by understanding business needs and providing additional Sailthru solutions and ROI
  • Act as an escalation point to drive resolution in a timely, proactive manner
  • Identify at-risk renewals and deliver on customer remediation plans
  • Monitor customer health to track usage and customer satisfaction
  • Forecast retention, renewal, and status for assigned accounts
  • Become the customer advocate to drive cross-functional teams across development, product management, and support

What We’re Looking For:

  • Excellent customer relationship management skills
  • Solid communication, listening, and writing skills
  • Ability to problem solve and resolve client issues
  • Understanding of software as a service
  • Organized and reliable: able to work independently with little direction when necessary

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Preferred Qualifications

  • Bachelor’s degree
  • 2+ years of customer facing experience
  • Excellent organizational, presentation and communication skills
  • Strong written and verbal communication skills
  • Email marketing or digital marketing software experience

Perks & Benefits:

  • Competitive compensation and benefits package
  • Life, AD&D, Short and Long Term Disability Insurance
  • 401(k) with company matching
  • Open Time Away
  • Paid parental leave

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