Start a new career with OppFi while working from home at your convenient. This remote job opportunity in 2022 is open to all qualified candidates.
About The Company:
OppFi is a leading financial technology platform that powers banks to help everyday consumers gain access to credit. OppFi’s 100% digital solution powers banks to deliver credit access to the everyday consumer. Through our unwavering commitment to customer service, OppFi helps consumers who are turned away by traditional providers build a better financial path. OppFi is an Inc. 5000 company for five straight years, a Deloitte’s Technology Fast 500™, and the seventh fastest-growing Chicagoland company by Crain’s Chicago Business. The company was also named on Forbes America 2021 list of America’s Best Startup Employers and Built In’s 2021 Best Places to Work in Chicago. We welcome individuals to join us in facilitating financial inclusion and credit access for everyday consumers to live the life they deserve.OppFi is a team of caring, innovative, and inclusive individuals with diverse perspectives and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We want people to be excited to come to work every day and know you are a part of making a difference. Our company values guide us and create an open and collaborative culture where we hold the door, say what we see, do what we say, and dare to win together!
Job Title: Customer Service Representative
Salary: $16.50 an hour
Location: Work From Home
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Full Job Description
Reporting to the Customer Service Supervisor, you will provide high-quality customer service assistance when responding to calls from customers and prospective customers. You will provide accurate and up-to-date answers to prospects and customers, while observing all compliance regulations. It is a high volume call center. This is an entry level role with a career path to a Loan Advocate or Customer Advocate position within OppFi.
Key Responsibilities
- Respond to high-volume (50-80) inbound calls daily
- Provide accurate responses to potential customers; reroute calls to Loan Advocates and Customer Advocates
- Treat all callers with respect and provide an excellent customer experience
- Follow all policies, procedures and compliance regulations
What you will bring to the team:
- 2+ years of experience in contact center environment
- Experience with high-volume customer interactions
- Commitment to excellent customer service
- Accurate data entry
- Available to work 4 week days AND one weekend day (Saturday or Sunday) each week
- Collections or Sales oriented contact center experience
Reports to: Customer Service Supervisor
Job Level: Entry
The anticipated salary based on qualifications and experience is $16.50/hour and the total compensation package includes a 1-time equity grant based on level.
The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
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Day 1 – Month 3: Define Your Mission
You’ll understand our company mission, values, and vision, and how your position at OppFi plays a part in that. With the help of your manager, you’ll set mission-aligned goals to make an impact in your role.
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Months 3 – 6: Define Your Belonging
You’ll understand OppFi’s culture and know how to engage with and influence that culture.
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Months 6 – 12: Define Your Journey
You’ll feel confident in your ability to execute in your role and empowered to take next steps in developing your career at OppFi.
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Compensation and Benefits
OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash and Urban Sitter. Dress code is casual.
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